Privacy Policy
Effective Date: June 26th, 2024
Cellexia Limited ("we," "us," "our") operates the e-commerce website https://cellexialabs.com (the "Website"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website.
1. Information We Collect
1.1 Personal Information: We collect personal information that you provide to us directly when you register on our Website, place an order, subscribe to our newsletter, or contact us. This information may include:
- Name
- Email address
- Phone number
- Billing and shipping addresses
- Payment information (processed by third-party services such as Stripe, Shopify Pay, and PayPal)
1.2 Automatically Collected Information: When you visit our Website, we may automatically collect information about your device and your use of the Website, including:
- IP address
- Browser type and version
- Time zone setting
- Browser plug-in types and versions
- Operating system and platform
- Information about your visit, including the URL clickstream to, through, and from our Website; products you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information; and methods used to browse away from the page.
1.3 Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activities over time and across different websites following your use of our Website. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies.
2. How We Use Your Information
2.1 We use the information we collect to:
- Process and fulfill your orders, including managing payments, fees, and charges, and delivering the products to you.
- Communicate with you about your account or transactions and send you information about our policies and terms.
- Provide customer support and respond to your requests, questions, and feedback.
- Improve our Website, products, and services by analyzing how you use our Website.
- Send you marketing communications, including promotional emails and retargeting advertisements on Meta, Google, and other advertising networks, if you have opted in to receive such communications.
- Detect, prevent, and address technical issues and protect against fraud.
3. Advertising and Retargeting
3.1 We use paid advertising on Meta (Facebook, Instagram), Google, and other advertising networks. These platforms use cookies and similar technologies to collect information about your activities on our Website and other websites to provide you with targeted advertisements based on your interests.
3.2 You can opt out of receiving targeted ads from advertising networks by visiting their opt-out pages:
4. Sharing Your Information
4.1 We do not sell your personal information to third parties. However, we may share your information with:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing (Stripe, Shopify Pay, PayPal), email marketing (Klaviyo), and data analysis.
- Advertising Partners: We may share information with advertising partners to deliver targeted ads and improve our marketing efforts.
- Compliance and Protection: We may disclose your information to comply with legal obligations, enforce our terms and conditions, protect our rights, property, or safety, or prevent fraud or other illegal activities.
5. Data Security
5.1 We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights
6.1 Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access your personal information.
- Correct any inaccuracies in your personal information.
- Request the deletion of your personal information.
- Object to the processing of your personal information.
- Request the restriction of processing your personal information.
- Data portability.
6.2 To exercise these rights, please contact us at support@cellexialabs.com.
7. International Transfers
7.1 Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
8. Changes to This Privacy Policy
8.1 We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top of this Privacy Policy.
9. Contact Us
9.1 If you have any questions about this Privacy Policy, please contact us at: Cellexia Limited 1st Floor, The Liffey Trust Centre, 117-126 Sheriff Street Upper, Dublin 1, D01 YC43, Ireland Email: support@cellexialabs.com
By using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.