Shipping & Returns

Shipping Information

All orders are processed and shipped from our European Union warehouses by the next business day. Delivery times and costs vary by region. Track your order anytime through the link provided in your shipping confirmation email.

European Union

Estimated Delivery: 2-4 Business Days

Germany: €3.95 (Free over €80)
France: €3.95 (Free over €80)
Netherlands: €3.95 (Free over €80)
Belgium: €3.95 (Free over €80)
Luxembourg: €3.95 (Free over €80)
Austria: €3.95 (Free over €80)
Italy: €3.95 (Free over €80)
Spain: €3.95 (Free over €80)
Portugal: €3.95 (Free over €80)
Ireland: €3.95 (Free over €80)
Poland: 14.95 PLN (Free over 330 PLN)
Finland: €3.95 (Free over €80)
Sweden: 45 SEK (Free over 915 SEK)
Denmark: 29 DKK (Free over 590 DKK)
Monaco: €3.95 (Free over €80)
Estonia: €3.95 (Free over €80)
Lithuania: €3.95 (Free over €80)
Latvia: €3.95 (Free over €80)
Slovakia: €3.95 (Free over €80)
Slovenia: €3.95 (Free over €80)
Hungary: 1595 HUF (Free over 30 000 HUF)
Romania: 19.95 RON (Free over 390 RON)
Czech Republic: 99 CZK (Free over 2000 CZK)
Greece: €3.95 (Free over €80)
Bulgaria: 7.95 BGN (Free over 150 BGN)
Croatia: €3.95 (Free over €80)
Cyprus: €3.95 (Free over €80)
Malta: €3.95 (Free over €80)

European Non-EU

Estimated Delivery: 3-5 Business Days

United Kingdom: £4.95 (Free over £70)
Switzerland: CHF 5.95 (Free over CHF 85)
Norway: 59 NOK (Free over 800 NOK)
Iceland: 795 ISK (Free over 9500 ISK)
Serbia: 462 RSD (Free over 9400 RSD)

North America

Estimated Delivery: 5-7 Business Days

United States: $5.95 (Free over $80)
Canada: CAD 7.95 (Free over CAD 110)
Mexico: $5.95 (Free over $80)
Bermuda: $5.95 (Free over $80)
Cayman Islands: $5.95 (Free over $80)
British Virgin Islands: $5.95 (Free over $80)

South America

Estimated Delivery: 7-10 Business Days

Brazil: $5.95 (Free over $80)
Peru: $5.95 (Free over $80)
Chile: $5.95 (Free over $80)
Argentina: $5.95 (Free over $80)
Uruguay: 275 UYU (Free over 3600 UYU)

Middle East

Estimated Delivery: 5-7 Business Days

UAE: 22 AED (Free over 295 AED)
Saudi Arabia: 22 SAR (Free over 295 SAR)
Kuwait: 1.8 KWD (Free over 25 KWD)
Qatar: 22 QAR (Free over 295 QAR)
Oman: 2.3 OMR (Free over 31 OMR)
Bahrain: 2.2 BHD (Free over 30 BHD)
Egypt: $5.95 (Free over $80)

Asia Pacific

Estimated Delivery: 6-8 Business Days

Japan: ¥650 (Free over ¥8,800)
Singapore: SGD 7.95 (Free over SGD 110)
Australia: AUD 7.95 (Free over AUD 120)
New Zealand: NZD 8.95 (Free over NZD 130)
Taiwan: TWD 185 (Free over TWD 2,500)
Hong Kong SAR: HKD 45 (Free over HKD 625)
Macau SAR: MOP 45 (Free over MOP 645)
Israel: ₪20 (Free over ₪260)
Brunei: BND 7.95 (Free over BND 110)

Important Shipping Notes:

Delivery times are estimates and may vary during peak seasons or due to customs processing
For orders outside the European Union, you will handle any local import fees at delivery for smooth customs clearance.
Orders are processed Monday through Friday, excluding holidays.

Returns Policy

60-Day Money-Back Guarantee

We want you to be completely satisfied with your Cellexia products. If you're not entirely happy with your purchase, we offer a 60-day money-back guarantee from the date of delivery.

Return Process

Contact our customer service team to initiate your return
Receive a Return Authorization Number (RAN) and return shipping instructions
Package unused or gently used product with original packaging
Include the RAN on your return package
Ship the package using a tracked shipping service

Refund Information

Full product cost refunded upon receipt of returned items
Refunds are processed within 5-7 business days of receiving the return
Money is returned to the original payment method

Return Eligibility

Items can be used
Returns must be initiated within 60 days of delivery

Non-Returnable Items

Products past the 60-day return window

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

Take photos of the damage/incorrect item
Contact customer service within 48 hours of delivery
We'll send a replacement or process a refund

Contact Us

For all shipping and return inquiries:

Email: support@cellexialabs.com