Refund policy

Returns Policy

60-Day Money-Back Guarantee

We want you to be completely satisfied with your Cellexia products. If you're not entirely happy with your purchase, we offer a 60-day money-back guarantee from the date of delivery.

Return Process

1. Contact our customer service team to initiate your return
2. Receive a Return Authorization Number (RAN) and return shipping instructions
3. Package unused or gently used product with original packaging
4. Include the RAN on your return package
5. Ship the package using a tracked shipping service

Refund Information

• Full product cost refunded upon receipt of returned items
• Refunds are processed within 5-7 business days of receiving the return
• Money is returned to the original payment method

Return Eligibility

• Items can be used
• Returns must be initiated within 60 days of delivery

Non-Returnable Items

• Products past the 60-day return window